Return Timeframe & Eligibility

We hope you love your products! But don’t worry, if you are not completely satisfied with your purchase from Bellini.com, we’re here to help. Most items can be returned within thirty (30) days of delivery. Items must be in their original condition and include all parts, accessories and packaging. We are not responsible for return packages that are lost or damaged in transit by the return shipping company. Customer is responsible for retaining original packaging or supplying their own equivalent packaging for return.

Once a returned item is received at our facility and inspected, we will process the refund to your original payment method, less applicable fess, within 14 business days.

 The following items may not be returned or exchanged:

• Mattress and Bedding Items
• Personalized/monogrammed Items
• Final Sale Items

Return Shipping & Refunds

Complete and submit this form with information about your return. If eligible, Consumer Support will provide an RMA form via email and any fees that apply will be deducted from your refund (unless the item is being returned as a result of our error (e.g. damaged, defective, wrong item sent, etc.).

FURNITURE

All returns on individual furniture items are subject to a 20% restocking fee of the product’s purchase value.

FURNITURE SETS

Furniture sets are heavily discounted to provide the best value to the customer, therefore returns may only be made to the complete set, not to individual items within the set. All returns to nursery sets are subject to a 25% restocking fee of the set’s total purchase value.

OTHER ITEMS (All non-furniture items, included but not limited to: strollers, baby gear, toddler items, rails, and more)

Inside of the return window, we are happy to provide pre-paid return labels for any non-furniture items. A $15 postage fee will be deducted from your refund per each label.

Damaged, Defective or Incorrect Item Sent:

FURNITURE SETS:

Upon delivery, please count the items to make sure all products you ordered are accounted for and boxes are in good condition before providing your signature. Once received, we ask that you open and assemble your products within 48 hours.

If an item is damaged, defective or incorrect, you must complete and submit this form within 48 hours of delivery as per our shipping partner's policy.

We are unable address complaints for damaged or defective merchandise if they are not reported within 48 hours of delivery.

OTHER ITEMS:

If an item is missing, damaged, defective or incorrect, you must contact Consumer Support by phone or email within 72 hours of delivery. For items that are missing, damaged, or defective, please use our replace parts form. For incorrect items, please use this form. We cannot accept returns for damaged or defective merchandise after 72 hours of delivery.

Exchanges:

Bellini is unable to offer 1:1 exchanges of items. Please return the item you do not wish to keep via this form and proceed to place a new order for the item you wish to get instead.

Cancellations:

We do our best to process orders as quickly as possible. Therefore, you have the option to cancel your order within 60 minutes of making your purchase by selecting "cancel order" on your order confirmation page. After that window of time, we unable to guarantee cancellations. If you would still like to request to cancel your order, please fill out this form right away, and we will do our best to accommodate where possible.

Redirected Packages:

Any requests to redirect a UPS or FEDEX package back to sender after it has already shipped will result in a $15 redirection fee to be deducted from the refund total. Private Carrier shipment redirection is unfortunately not possible for furniture sets.

Price Adjustments & Promotional Sales:

Bellini is unable to offer price adjustments on products purchased outside of a promotional sale’s time period.

Pre-Order Shipments:

If your order requires a private carrier shipping method and contains any pre-order item, your full order will ship once all items are in stock.

 

Bellini reserves the right to decline or cancel orders at any time. If your order needs to be cancelled for any reason, we will notify you of the cancellation via email to the email address you provided when submitting your order and will refund any payment already made by you or your credit/debit card company to us.